Our group of 12 just got back from a 4-day vacation in Kettle Falls and stayed on a 62-foot houseboat from Lake Roosevelt Vacations. To say the houseboat rental was a disappointment is an understatement. Our first boat blew a head gasket on the second day. The company dispatched someone to check on us -- which took three hours. The kid had no training, no tools, and no ability to help us. The steering wheel on the upper deck was leaking hydraulic fluid onto the ground. One of the bathroom toilets actually came loose from the floor and was leaking septic fluid onto the floor. Then they sent a mechanic out and it took another four hours to "fix" the boat. He repaired the head gasket and the toilet, but not the hydraulic fluid leak. Once we were back on the water and moving, we were determined to have a good time and not worry about the time we'd lost waiting for repairs. The next morning, the head gasket blew again. (Yes, really.) The company took all day to send us another houseboat -- we called them at 10 am and got a new boat at 3:00 pm. By that night, the generator on the new boat started sputtering and eventually stopped working. Oh -- and one of the bedrooms filled up with a gas smell that was so bad, my husband, daughter and I ended up with headaches and felt sick. We had to sleep on the living room floor. When we got back to the marina the following day...the end of our vacation...the staff, which was very friendly when we arrived, was unfriendly and some of them wouldn't even talk to us. We couldn't get out of there soon enough. The company "kindly" refunded us less than half of our trip costs -- read the fine print on the contract...if your boat breaks down, it's not their problem. Avoid this company and rent from somewhere else!
Our group of 12 just got back from a 4-day vacation in Kettle Falls and stayed on a 62-foot houseboat from Lake Roosevelt Vacations. To say the houseboat rental was a disappointment is an understatement. Our first boat blew a head gasket on the second day. The company dispatched someone to check on us -- which took three hours. The kid had no training, no tools, and no ability to help us. The steering wheel on the upper deck was leaking hydraulic fluid onto the ground. One of the bathroom toilets actually came loose from the floor and was leaking septic fluid onto the floor. Then they sent a mechanic out and it took another four hours to "fix" the boat. He repaired the head gasket and the toilet, but not the hydraulic fluid leak. Once we were back on the water and moving, we were determined to have a good time and not worry about the time we'd lost waiting for repairs. The next morning, the head gasket blew again. (Yes, really.) The company took all day to send us another houseboat -- we called them at 10 am and got a new boat at 3:00 pm. By that night, the generator on the new boat started sputtering and eventually stopped working. Oh -- and one of the bedrooms filled up with a gas smell that was so bad, my husband, daughter and I ended up with headaches and felt sick. We had to sleep on the living room floor. When we got back to the marina the following day...the end of our vacation...the staff, which was very friendly when we arrived, was unfriendly and some of them wouldn't even talk to us. We couldn't get out of there soon enough. The company "kindly" refunded us less than half of our trip costs -- read the fine print on the contract...if your boat breaks down, it's not their problem. Avoid this company and rent from somewhere else!