This isn't about this branch I particular but about the company.
I recently took a trip to Canada, which is nothing unusual. We go there at least once a month and I always use my debit card up there, no problem.
Without any notification, my card was locked after attempting to buy some food from a convenience store. It also cancelled my Amazon order for the textbooks I need for this quarter of school. We were stuck without money to purchase fuel in another country for an hour until a good samaritan loaned me some cash for gas.
I was able to finally remove the lock on my card the next day.
Whatever algorithm they use for suspicious activity is terrible and their entire system needs another good look.
We will be paying off my Wife's line of credit with US bank when they open on Monday and will be moving our accounts to Red Canoe, a short distance from this branch who have guaranteed nothing like this would have happened.
This isn't about this branch I particular but about the company. I recently took a trip to Canada, which is nothing unusual. We go there at least once a month and I always use my debit card up there, no problem. Without any notification, my card was locked after attempting to buy some food from a convenience store. It also cancelled my Amazon order for the textbooks I need for this quarter of school. We were stuck without money to purchase fuel in another country for an hour until a good samaritan loaned me some cash for gas. I was able to finally remove the lock on my card the next day. Whatever algorithm they use for suspicious activity is terrible and their entire system needs another good look. We will be paying off my Wife's line of credit with US bank when they open on Monday and will be moving our accounts to Red Canoe, a short distance from this branch who have guaranteed nothing like this would have happened.