I was recently referred to the Rosario skin clinic by my primary care physician. The first available appointment was two months out. After scheduling the appointment I was told to download their standard paperwork and bring it to the appointment fill out. I was told to arrive 15minutes early and if the paperwork was not filled out beforehand I would be rescheduled and charged for the original appointment. I asked the receptionist why the strict guidelines as I've never been asked to complete paperwork beforehand (that's what arriving 15minutes early is for). She said that was their company policy and that was that. The poor customer service and snotty attitude did not sit well with me and I ended up canceling my appointment and going with a different dermatologist.
I was recently referred to the Rosario skin clinic by my primary care physician. The first available appointment was two months out. After scheduling the appointment I was told to download their standard paperwork and bring it to the appointment fill out. I was told to arrive 15minutes early and if the paperwork was not filled out beforehand I would be rescheduled and charged for the original appointment. I asked the receptionist why the strict guidelines as I've never been asked to complete paperwork beforehand (that's what arriving 15minutes early is for). She said that was their company policy and that was that. The poor customer service and snotty attitude did not sit well with me and I ended up canceling my appointment and going with a different dermatologist.