Regal Cinemas Northtown Mall 12

4750 North Division Street, Spokane
Website: regmovies.com
Phone: +1 844-462-7342

Categories: Establishment  Movie theater 

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1
Jun 18, 2018

Bobby Howe

Went to the Northtown Regal Cinemas last night to take my son on his first date to see Assassin's Creed... I'm terminally ill and don't go out very often but wanted to be a part of of this monumental moment in his life so me and my wife decided to make it a double date and go out with him... so I called ahead to the theater to make sure they have disabled seating available they informed they did and so we headed out... I was feeling pretty good last night so I decided to leave me wheelchair at home as I was going to be sitting down for the movie... when I arrived to purchase my tickets for the show I was informed that because I did not bring my wheelchair in with me I could not receive my tickets I kindly explained that I am permanently disabled with a terminal illness and that I needed a seat in the disabled row next to the exit... I was then informed by the ticket salesperson that I don't even look disabled and to buy other tickets or get out of line.... I was dumbfounded I could not believe what this person just said to me I pulled out my permanent disability identification card and showed it to her and then I walked off to be honest with tears in my eyes I've never been so disrespected and hurt by someone like that.... as there was not enough time to go all the way home to get my wheelchair before the movie started we where forced to sit in the seats where I had to walk the stairs to get to them.... the movie was great the theater was clean the chairs where comfy.... but I would not recommend anyone go there the disregard for my feelings for my illness and the disrespect to tell me I don't appear disabled is awful I will be contacting local news sources to try and get this story out there further it's just not right!!!


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