The Polyclinic Ballard

The doctors here are ok, it’s the staff that makes everything more difficult than it should be. I’ve been going here for years and had them mess up all kinds of things including sending my samples to a lab I wasn’t covered at when I had a very common Premera plan, admitting it was their fault, doing nothing to correcting it and it costing me over $1,000 more than it would have if they sent it to a lab I was covered at. I’ve had other issues with making sure this didn’t happen again, scheduling, and trying to see if they could do anything to credit my account for their mistake and had multiple managers say they would call me back multiple times only to never hear back. I even had one manager, Sarah, tell my doctor she returned my call about a concern I had and said she actually talked to me which NEVER happened. She completely made up a conversation to make herself look to my doctor. Her manager Kristin was supposed to be looking into something for me, I emailed her documents, she confirmed receipt and said she would work on it within the next few days. After months of me emailing her multiple times via our original email thread, she has not responded once, after she said she would look into it and do what she could to help. I don’t know if it’s a bad work environment, low standards or a staff that is overworked, but there have been multiple occasions where they’ve made things more complicated and more costly for me. I think it’s time to find a new doctor simply because they staff is too incompetent or uncaring.