The pool facility is great but the kids running the front desk are terrible. Don’t expect them to get anything right and if you are booking a private lesson, make sure to book Fran only. I booked my daughter for a month of private lessons and had to switch instructors halfway through because her teacher spent the whole time talking to the other lifeguards at the pool. Then when it was time for her last lesson for the month, the front desk told me my daughter had to take a lesson from her original teacher! I asked them why they would do that when I specifically requested a change and they had no answer for me. Then they told me they couldn’t refund my money because the lesson has to be cancelled 24 hrs! How ridiculous!
3
Jan 24, 2018
JJ Romano
Because pools are just ok. Honestly, there's not a bad one and there are no great ones, either.
The pool facility is great but the kids running the front desk are terrible. Don’t expect them to get anything right and if you are booking a private lesson, make sure to book Fran only. I booked my daughter for a month of private lessons and had to switch instructors halfway through because her teacher spent the whole time talking to the other lifeguards at the pool. Then when it was time for her last lesson for the month, the front desk told me my daughter had to take a lesson from her original teacher! I asked them why they would do that when I specifically requested a change and they had no answer for me. Then they told me they couldn’t refund my money because the lesson has to be cancelled 24 hrs! How ridiculous!