I bought a wood burning stove for my new mountain cabin from Innovations and was not satisfied with the service or professionalism of the organization. I don't recommend them.
They carry a nice brand of wood stove; so, the product was good, but the process after my deposit was abysmal. After the initial visit from the installation crew, my contractor called me to express how uncomfortable he was with the job they did. They used a really poor method for flashing the chimney pipe, and my contractor and other experts I consulted told me it would fail within two years causing water damage to my new home. It also caused us to fail the "blower door test", an energy efficiency requirement for new construction in Washington. After a lot of haggling with Innovations, I eventually got them to agree to refund my installation costs, and I paid my contractor to correct the job which involved replacing several panels of roofing and properly flashing the chimney with a silicone boot ($700 bill). With this challenge behind me, I figured everything would go smoothly after, but I was in for additional surprises. When it was time to install the actual stove and internal portion of the chimney, the installers told me they wouldn't be able to drill through my hearth to install the required cold air intake. They wanted me to hire another professional to do that. This was after my contractor has explicitly asked them if they'd like to have him cut the hole before the hearth was installed. Round and round we went on this issue as well, and the crew eventually agreed to handle the hearth drilling. I had to wait nearly 40 days after my home was finished before they could arrange a crew to come out to my house to finish the job.
I will never do business with this company again, and I certainly wouldn't recommend them to friends. If you need a wood stove in the Bellingham area, look elsewhere.
All USA
I bought a wood burning stove for my new mountain cabin from Innovations and was not satisfied with the service or professionalism of the organization. I don't recommend them. They carry a nice brand of wood stove; so, the product was good, but the process after my deposit was abysmal. After the initial visit from the installation crew, my contractor called me to express how uncomfortable he was with the job they did. They used a really poor method for flashing the chimney pipe, and my contractor and other experts I consulted told me it would fail within two years causing water damage to my new home. It also caused us to fail the "blower door test", an energy efficiency requirement for new construction in Washington. After a lot of haggling with Innovations, I eventually got them to agree to refund my installation costs, and I paid my contractor to correct the job which involved replacing several panels of roofing and properly flashing the chimney with a silicone boot ($700 bill). With this challenge behind me, I figured everything would go smoothly after, but I was in for additional surprises. When it was time to install the actual stove and internal portion of the chimney, the installers told me they wouldn't be able to drill through my hearth to install the required cold air intake. They wanted me to hire another professional to do that. This was after my contractor has explicitly asked them if they'd like to have him cut the hole before the hearth was installed. Round and round we went on this issue as well, and the crew eventually agreed to handle the hearth drilling. I had to wait nearly 40 days after my home was finished before they could arrange a crew to come out to my house to finish the job. I will never do business with this company again, and I certainly wouldn't recommend them to friends. If you need a wood stove in the Bellingham area, look elsewhere.