Coal Creek Family YMCA

I went to YMCA for the swimming class enrollment in April 2018. They charge me membership fee along with the swimming class fee at that time. The swimming class would start after one month and I thought I pre-paid membership fee for next month. The customer service representative did not clear to me that they are charging the membership fee for the current month for which I intended not to use the facility. She could tell me that I can put on hold membership for current month but did not remind me to save money. When they charge me for May 2018 I reached out to them but refuses to adjust or return any money. I thought they make me fool and took my money for April. This is not ethical business practice. I went to facility to discuss my concern that representative did not mention for which month she charged the membership fee during the registration. The manager requested me to discuss the issue in her office. She did not acknowledge that there was mistake on their end and commanded me to leave the office immediately. She was very rude and unprofessional. I am surprised that how she become the manager!!! She does not know how to behave with customer.