They totally bailed on me . I accepted their bid (mid July) for a stair remodel. Not a big job but $4k plus. Bid process real easy and appears very knowledgeable. Said could be six weeks to start. In late August, no word so I followed up. Jake said "sorry: delayed till mid-September. Waited again, no word so followed up again the Thursday before the Monday they were to start. Again, delayed due to materials ???? . I questioned because mine was small and most materials available at Lowes. After another I week asked if I was still on the list for work. On Sept 20th he responded and said to find someone else. Thanks after 2 1/2 months now October. I called local lumber yard. Can get 100% of the materials next day so his claim for lack of manufacturing is VERY questionable.. Likely poor management.
I have used Backyard by Design on three different projects around my house, two different awnings and a decorative fence for the front porch. I love the results and would recommend them to everyone. They are professional, friendly, and thorough. Mitch Madison