Nice staff, terrible bank policies. Got stuck with 1st security when Bank of America left the peninsula. Giving the benefit of the doubt and sticking around a few years after the switch over, I'm done with 1st security. I'll be taking my business elsewhere. Too many fees, no perks, too few locations, wouldn't cash a check I gave my wife with "only her driver's license as ID." Seriously? An enhanced ID is good enough for international border customs but not my wife cashing a $20 check??? I can't call and verify I gave it to her??? Ridiculous. Again, not saying anything about the staff, many of them are the same BoA employees who kept their jobs. That's admirable, I've worked with them for years... But 1st Security, the bank- Two Thumbs DOWN.
All USA
Nice staff, terrible bank policies. Got stuck with 1st security when Bank of America left the peninsula. Giving the benefit of the doubt and sticking around a few years after the switch over, I'm done with 1st security. I'll be taking my business elsewhere. Too many fees, no perks, too few locations, wouldn't cash a check I gave my wife with "only her driver's license as ID." Seriously? An enhanced ID is good enough for international border customs but not my wife cashing a $20 check??? I can't call and verify I gave it to her??? Ridiculous. Again, not saying anything about the staff, many of them are the same BoA employees who kept their jobs. That's admirable, I've worked with them for years... But 1st Security, the bank- Two Thumbs DOWN.